Terms And Conditions

Nelson Tasman Private Driver Hire Limited will not be held responsible for any loss or damage to personal property or for any personal injury or death that may arise while on our tours.

We will not be responsible for compensating passengers for losses arising from incidents beyond our control, such as natural disasters, civil disturbances, theft, delays or mechanical breakdowns that may lead to additional expenses.

It is hereby acknowledged that you accept these terms and conditions if you confirm a booking with us.


Bookings

When confirming your booking we require payment in full for the tour or service you are booking, as well as your credit card details as security.

Payment can be made by internet banking directly to our bank account or by Visa or MasterCard or UnionPay credit cards and debit cards only.(An additional 3.25% merchant service fee is charged if paying by credit card,)

If booking a one way drop off or pick up, or Nelson daily tour,Credit card details can be provided to secure the booking and full payment paid in cash upon pick up if you prefer.

A quote for your hire will be emailed to you before a booking confirmation. The quote will outline all charges including applicable cancellation costs and will include our bank details.

Once you accept the quote and pay the full payment, we will email you a booking confirmation when we receive your payment.

If you do not receive our booking confirmation within 48 hours of making your payment please contact us.


Cancellation Policy

Bookings cancelled 7 days or more before date of pick up will receive an 80% refund.

Bookings cancelled 3 days to 6 days before date of pick up will receive a 50% refund.

Bookings cancelled 2 days or less before date of pick up will NOT receive any refund.

No shows on the day of pick up, also will NOT receive any refund.


Waiting Time

If you have booked our services we will have specified a pick up time on your booking.

We will wait for 30 minutes after this time for no extra cost on any non airport pick up locations and at local domestic airport pick ups, from the original flight arrival time you gave us.

We will wait for 90 minutes at no extra cost after the original flight arrival time you gave us on an international flight.

After these time frames above, we will wait for 1 additional hour and if you do not show up or contact us about your delay, we will leave and return to our home base in Nelson. This additional hour will be charged to your credit card at NZ$120, Or will be proportionately charged at NZ$30 per 15 minute period if you do arrive during this extra hour we are waiting.

The best policy is to ring us or email us as soon as you know of a delay in your arrival time.

We want your business and we strive to provide excellence in our service, so please consider your pre booked driver as he will be there waiting, and we are never late.